Terms & Conditions

By accessing or using EcomgstPro's services, you enter into a legally binding agreement with EcomgstPro Technologies Private Limited. These Terms apply to all users of the platform, including registered account holders, CA firms, individual taxpayers, e-commerce sellers, and any individual browsing the website.

These Terms should be read alongside our Privacy Policy and Refund Policy, which are incorporated herein by reference and form part of the complete agreement between you and EcomgstPro.

To use EcomgstPro, you must meet all of the following requirements:

• You are at least 18 years of age.
• You are a person, business entity, or professional (CA/tax consultant) with a valid GSTIN or with authority to act on behalf of a GST-registered entity.
• You have the legal capacity to enter into binding contracts under Indian law.
• You are not prohibited from using our services under any applicable Indian or international law.
• Your account has not been previously suspended or terminated by EcomgstPro.

EcomgstPro is designed for use within India and is optimised for the Indian GST framework. Use from outside India is permitted but support for non-Indian tax jurisdictions is not provided.

To access EcomgstPro's services, you must register for an account by providing accurate, current, and complete information. You are responsible for:

• Account Accuracy: Providing and maintaining accurate registration information, including your name, email, business name, and GSTIN.
• Password Security: Keeping your login credentials confidential. You are responsible for all activity that occurs under your account.
• Unauthorised Access: Notifying us immediately at security@EcomgstPro.in if you suspect any unauthorised use of your account.
• One Account Per Entity: Each GSTIN entity should have one account unless you have subscribed to our multi-GSTIN or Enterprise plan.

EcomgstPro will never ask for your GST portal password. Authentication with the GST portal is handled via official GSTN OTP-based APIs. Do not share your portal credentials with EcomgstPro or anyone claiming to represent EcomgstPro.

EcomgstPro provides the following GST compliance automation services, subject to your subscription plan:

EcomgstPro reserves the right to modify, add, or discontinue any service feature with appropriate notice. We will not discontinue a core feature without providing at least 30 days' notice and a reasonable transition period.

EcomgstPro offers a free Starter plan and paid Professional and Enterprise plans. The following terms govern paid subscriptions:

• Billing Cycle: Paid plans are billed monthly or annually, as selected at the time of subscription. Annual plans are billed in advance for the full year.
• Auto-Renewal: Subscriptions auto-renew at the end of each billing period. You will receive a reminder email 7 days before renewal. You may cancel auto-renewal at any time from your account settings.
• Price Changes: We will notify you at least 30 days before any price change takes effect. Continued use after the effective date constitutes acceptance of the new price.
• GST on Subscriptions: All subscription prices are exclusive of applicable GST (18%). GST will be added at checkout. A proper GST invoice will be issued for every payment.
• Failed Payments: If your payment fails, we will attempt to retry over 3 days. If unsuccessful, your account will be downgraded to the Starter plan and your data retained for 90 days.

For refund eligibility and process, please refer to our Refund Policy.

You agree to use EcomgstPro only for lawful purposes and in accordance with these Terms. The following uses are strictly prohibited:

• Filing false or fabricated GST returns using our platform. EcomgstPro must not be used to commit tax fraud or evasion.
• Uploading data belonging to a business you do not have authorisation to represent.
• Attempting to reverse-engineer, decompile, disassemble, or derive the source code of EcomgstPro.
• Using automated scripts, bots, or scraping tools to access EcomgstPro without our written permission.
• Sharing account credentials with individuals outside your organisation.
• Reselling access to EcomgstPro as your own service without an Enterprise white-label agreement.
• Uploading malware, viruses, or malicious code through our upload interfaces.
• Using EcomgstPro to process data of entities on GSTN blacklists or under enforcement action where you are not the authorised representative.

EcomgstPro and all associated technology, software, design, algorithms, trademarks, logos, brand names, and content are the exclusive intellectual property of EcomgstPro Technologies Private Limited, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international IP laws.

• Platform Licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to use EcomgstPro solely for your own GST compliance purposes in accordance with these Terms.
• No Ownership Transfer: Using EcomgstPro does not give you any ownership rights in the platform, software, or any of our intellectual property.
• Feedback: Any feedback, suggestions, or ideas you provide regarding EcomgstPro become the property of EcomgstPro Technologies Private Limited. We may use them without obligation to compensate you.

EcomgstPro's name, logo, and tagline are registered trademarks. Any unauthorised use, reproduction, or imitation is prohibited and may result in legal action.

You retain full ownership of all data, documents, and content you upload to EcomgstPro. By uploading data, you grant EcomgstPro a limited, temporary, non-exclusive licence to process that data solely for the purpose of delivering the service you have requested.

This licence terminates when the processing is complete or your account is closed. EcomgstPro will not use your financial data, tax data, or GST return information for any purpose other than providing the service you paid for. See our Privacy Policy for full details on data handling.

You are responsible for ensuring that the data you upload to EcomgstPro is accurate, lawfully obtained, and that you have the right to process it. EcomgstPro is not liable for errors in returns caused by inaccurate source data uploaded by you.

EcomgstPro is a GSP (GST Suvidha Provider) certified platform. When you use EcomgstPro to interact with the GST portal, the following applies:

• Portal Availability: The GSTN portal is operated by the Government of India. EcomgstPro is not responsible for portal downtime, maintenance windows, or service interruptions caused by GSTN.
• Filing Confirmation: EcomgstPro provides a filing acknowledgement based on the response received from the GST portal. You are responsible for verifying the acknowledgement number on the official portal (gst.gov.in).
• Late Filing: EcomgstPro is not responsible for late filing penalties caused by portal unavailability, provided you attempted filing on time using our platform and we have a logged record of the attempt.
• Regulatory Changes: GST law and portal requirements change frequently. EcomgstPro endeavours to keep the platform updated promptly, but is not liable for any period between a regulatory change and our platform update.

EcomgstPro provides its services on an "as is" and "as available" basis, with all due efforts to ensure accuracy and uptime. However:

EcomgstPro's AI reconciliation and processing features are designed to assist, not replace, professional CA judgement. Where a return involves complex GST issues, professional advice from a qualified CA should be sought before filing.

To the fullest extent permitted under applicable Indian law:

• EcomgstPro's total liability for any claim arising out of your use of our services shall not exceed the subscription fees you paid to EcomgstPro in the 12 months preceding the event giving rise to the claim.
• EcomgstPro shall not be liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or GST notices — even if we have been advised of the possibility of such damages.
• EcomgstPro shall not be liable for any GST notices, penalties, or interest charges arising from returns filed by you using our platform, except where directly caused by a proven technical error in our platform that we failed to correct after being notified.

You agree to indemnify, defend, and hold harmless EcomgstPro Technologies Private Limited, its founder, directors, employees, and agents from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms or any applicable law.
• Inaccurate, fraudulent, or unauthorised data you uploaded to the platform.
• Any third-party claims related to your use of EcomgstPro's services.
• Your infringement of any intellectual property or other rights of any third party.

By You: You may close your account at any time from your account settings or by emailing support@EcomgstPro.in. Closing your account cancels your subscription from the next billing cycle. Previously filed returns and processed data will be retained for the statutory period per our Privacy Policy.

By EcomgstPro: We may suspend or terminate your account immediately, without prior notice, if we determine that you have:

• Violated these Terms, particularly the Acceptable Use Policy in Section 6.
• Used the platform to file fraudulent or false GST returns.
• Failed to pay subscription fees after due notice.
• Engaged in conduct that endangers the security of the platform or other users.

Upon termination, your access to the platform will cease. Your data will be handled per the retention schedule in our Privacy Policy. For terminations due to policy violations, no refund will be issued.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Specifically:

• Applicable Law: The Information Technology Act 2000, GST Act 2017, Consumer Protection Act 2019, and the Indian Contract Act 1872, as applicable.
• Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of the courts located in India at the registered office of EcomgstPro Technologies Private Limited.
• Arbitration: Before initiating litigation, parties agree to attempt good-faith negotiation for 30 days. If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act 1996, with a sole arbitrator agreed upon by both parties.

EcomgstPro may update these Terms from time to time to reflect changes in services, law, or business practices. When we make material changes:

• We will send an email notification to your registered email at least 15 days before the changes take effect.
• A notice will appear on the EcomgstPro dashboard for all active users.
• The updated "Effective Date" will be displayed at the top of this page.

Continued use of EcomgstPro after the effective date constitutes acceptance of the updated Terms. If you disagree with any changes, you may close your account before the effective date and request a prorated refund for unused subscription time.

If you have any questions or concerns about these Terms and Conditions, please reach out to us: