EcomgstPro ("we", "us", "our") is committed to protecting the privacy and security of your personal and financial data. This Privacy & Refund Policy explains what information we collect, why we collect it, how we protect it, and what rights you have over it, as well as our refund and cancellation terms. By using EcomgstPro's platform, website, or any associated service, you agree to the practices described in this Policy. Please read it carefully before using our services.
EcomgstPro is a GST compliance automation platform developed and operated by EcomgstPro Technologies Private Limited, founded in 2026 and registered under the Companies Act, 2013, with its registered office in India. EcomgstPro operates as a GST Suvidha Provider (GSP) certified by the Goods and Services Tax Network (GSTN), and holds ISO 27001 certification for information security management.
For the purposes of applicable data protection law, including the Digital Personal Data Protection Act, 2023 (DPDPA), EcomgstPro Technologies Private Limited is the Data Fiduciary responsible for your personal data.
Registered Address: Office No. 458, 4th Floor, Agarwal Metro Heights Tower, Netaji Subhash Place, Pitampura, Delhi – 110034, India
Email: support@ecomgstpro.com
We collect only the data necessary to provide our GST compliance services. This falls into three categories:
| Category | Examples | Why Collected |
|---|---|---|
| Account Data | Name, email address, mobile number, business name, GSTIN, PAN | Account creation, identity verification, GST portal authentication |
| Financial & Tax Data | Bank statements, purchase registers, marketplace settlement reports, invoice data | Processing GSTR-1, reconciliation, bank statement conversion |
| Usage Data | IP address, browser type, pages visited, session duration, feature usage logs | Security monitoring, platform improvement, fraud prevention |
| Communication Data | Support tickets, chat transcripts, email correspondence | Customer support, dispute resolution |
| Payment Data | Transaction ID, plan selected, billing address | Subscription management (card details handled by payment gateway, not stored by us) |
We do not collect sensitive personal data such as biometric data, religious beliefs, political opinions, or health information. We do not collect any data beyond what is necessary to provide the services you have requested.
Your data is used exclusively for the following purposes:
We do not use your financial or tax data to train AI models, serve advertisements, or profile you for marketing purposes. Your GST data is yours — we only process it on your instruction.
EcomgstPro takes data security extremely seriously. We are ISO 27001 certified, which means our information security management system meets the highest international standards. Here is exactly how we protect your data:
Despite best efforts, no internet transmission is 100% secure. In the event of a data breach that affects your personal data, we will notify you and the relevant authority within 72 hours as required by the DPDPA 2023.
We do not sell, rent, or trade your personal data to any third party. Period. We may share limited data only in the following circumstances:
We never share your financial data, tax data, or GSTIN information with advertisers, data brokers, or any commercial third party.
EcomgstPro uses cookies and similar technologies to make the platform work correctly and to improve your experience. We do not use third-party advertising cookies.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login session, CSRF protection, platform functionality | Session / 30 days |
| Preference Cookies | Your language, theme, and display preferences | 1 year |
| Analytics Cookies | Aggregate usage statistics (no personal identification) | 90 days |
| Security Cookies | Fraud detection and bot prevention | Session |
You can control cookies through your browser settings. Disabling essential cookies will prevent you from using the logged-in features of EcomgstPro. We do not use Facebook Pixel, Google Ads remarketing, or any advertising tracking technology.
We retain your data only for as long as necessary for the purposes described in this Policy, or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal obligation, dispute resolution |
| GST Return Data (filed) | 8 years from date of filing | GST law requires 6-year audit availability; we retain 8 for safety |
| Uploaded Processing Files | Purged after session / download | No retention needed once output is generated |
| Payment Records | 8 years | Income Tax Act, GST Act requirements |
| Support Tickets | 3 years | Service quality, dispute resolution |
| Usage Logs | 90 days | Security monitoring and debugging |
After the retention period, your data is permanently and securely deleted using methods that make recovery impossible. You can request early deletion — see Section 8 for your rights.
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian law, you have the following rights regarding your personal data:
To exercise any of these rights, email support@ecomgstpro.com from your registered email address. We will respond within 30 days. Identity verification will be required before processing requests.
EcomgstPro is a professional B2B GST compliance platform intended exclusively for use by adults who are GST-registered business owners, accountants, or tax professionals. Our services are not directed at or intended for use by individuals under the age of 18.
We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has created an account or provided personal data, we will take immediate steps to delete that data and close the account. If you believe a minor has used our platform, please contact us at support@ecomgstpro.com immediately.
EcomgstPro may contain links to third-party websites, including the official GST portal (gst.gov.in), income tax portal, and Tally documentation. These external sites have their own privacy policies, which we do not control and are not responsible for.
When you use our marketplace integrations (Amazon Seller Central, Flipkart Seller Hub, Meesho dashboard), you access those platforms directly. EcomgstPro only receives the report file you upload to us — we do not maintain API connections to marketplace platforms that read your seller data without your explicit action.
EcomgstPro stores all primary user data on servers located within India. We do not routinely transfer personal data outside India. In the limited circumstances where we use internationally-hosted tools (such as email delivery services or error monitoring), we ensure such transfers comply with applicable Indian data protection regulations and are governed by appropriate contractual safeguards.
Your GSTIN data, financial records, and tax return data are never transferred outside India under any circumstances.
EcomgstPro is a GST Suvidha Provider (GSP) certified by the GSTN. This certification authorises us to access the GST portal on behalf of taxpayers via API. The following governs how we handle portal-related data:
We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or regulatory guidance. When we make material changes, we will:
Your continued use of EcomgstPro after the effective date of the updated Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you may close your account before the effective date.
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us through the following channels:
Email: support@ecomgstpro.com
Phone: +91-8076865836
WhatsApp: +91-8076865836
Address: Office No. 458, 4th Floor, Agarwal Metro Heights Tower, Netaji Subhash Place, Pitampura, Delhi – 110034, India
Response Time: Within 30 days of receipt of complaint
If your grievance is not satisfactorily resolved within 30 days, you have the right to escalate to the Data Protection Board of India once it is constituted under the Digital Personal Data Protection Act, 2023.
At EcomgstPro, we stand behind our platform. This Refund & Cancellation Policy explains when and how you can request a refund, how cancellations work, and what happens to your data and subscription access. This policy forms part of your agreement with EcomgstPro Technologies Private Limited and should be read alongside our Terms & Conditions and Privacy Policy.
EcomgstPro offers a straightforward refund process for eligible subscriptions. Our goal is to ensure you are fully satisfied with our services. If you are not, we will work with you to resolve the issue or process a refund in accordance with this policy.
Refunds are processed based on the plan type (monthly or annual) and the reason for the refund request. All refunds are subject to the terms outlined in the following sections.
You may be eligible for a full or partial refund in the following cases:
All refund requests must be submitted via email to support@ecomgstpro.com with the subject "Refund Request".
Refunds will not be provided in the following situations:
Annual plans are billed on a yearly basis. If you cancel your annual subscription within the first 30 days, you will receive a pro‑rata refund for the unused months, minus any applicable fees. The pro‑rata calculation is based on the total annual fee divided by 12, multiplied by the number of unused months.
After 30 days, annual plans are generally non‑refundable. However, we may consider exceptions on a case‑by‑case basis if there is a proven service failure on our part.
Pro‑rata refund example: If you paid ₹12,000 for an annual plan and cancel after 2 months, you would receive a refund of ₹10,000 (10 unused months × ₹1,000/month).
To request a refund, follow these steps:
We reserve the right to request additional information to verify your identity and eligibility.
Once your refund is approved, we process it as follows:
| Refund Type | Processing Time | Credit to Source |
|---|---|---|
| Monthly Plan Refund | Approved within 2 business days | 5 – 7 business days |
| Annual Plan (Pro‑rata) | Approved within 3 business days | 5 – 7 business days |
| Duplicate Payment | Approved within 1 business day | 3 – 5 business days |
Note: The actual time for the refund to appear in your account depends on your bank or payment gateway. EcomgstPro is not responsible for delays caused by third‑party payment processors.
You may cancel your EcomgstPro subscription at any time. Here's how cancellation works:
Upon cancellation, your data will remain available for 30 days after the subscription ends, after which it will be deleted unless you re‑subscribe or request an extension.
If you downgrade from a higher‑tier plan (e.g., Pro to Basic), the following applies:
Downgrades may result in loss of access to features available only in higher plans. Please review the plan comparison before downgrading.
If a payment fails due to insufficient funds, expired card, or technical issues:
If you believe a payment was wrongly declined, contact support@ecomgstpro.com for assistance.
