Refund & Cancellation

EcomgstPro offers a free Starter plan and paid Professional and Enterprise plans billed monthly or annually. We want you to be fully satisfied with our service. If you are not satisfied, you may be eligible for a refund under the conditions described in this policy.

All refund requests are reviewed by our billing team and processed within 5–7 business days to the original payment method. EcomgstPro does not offer refunds in the form of credits or vouchers — all refunds are returned to your original payment source.

You are entitled to a refund in the following situations:

• 7-Day New Subscriber Refund: If you are a first-time subscriber to a paid plan and are not satisfied for any reason, you may request a full refund within 7 days of your first payment.
• 7-Day Renewal Refund: If your subscription auto-renewed and you did not intend to renew (e.g., you forgot to cancel), you may request a refund within 7 days of the renewal charge.
• Annual Plan Prorated Refund: Annual subscribers who wish to cancel after 7 days will receive a prorated refund for the unused full months remaining in their subscription year.
• Technical Failure: If a proven technical failure in EcomgstPro prevented you from accessing a core service feature for more than 72 consecutive hours and we were unable to resolve it, you may request a refund for the affected period.
• Duplicate Charge: If you were charged more than once for the same billing period due to a payment gateway error, the duplicate charge will be fully refunded.
• Upgrade Credit: If you upgrade from a monthly to an annual plan mid-cycle, the unused portion of your monthly plan will be credited as a deduction on your annual plan invoice.

The following situations are not eligible for a refund:

• Requests made more than 7 days after a monthly subscription payment.
• Accounts suspended or terminated due to violation of our Terms & Conditions, including fraudulent filing activity.
• Dissatisfaction due to features described accurately on our pricing page that were available during your subscription period.
• Downtime or unavailability of the GSTN portal (gst.gov.in), which is operated by the Government of India and outside our control.
• GST notices, penalties, or interest arising from returns you filed using the platform, where those returns were based on data you provided.
• Subscription fees for add-ons, one-time services, or Enterprise onboarding fees after the service has been delivered.
• Refund requests submitted after account deletion, as we cannot verify usage history post-deletion.

Annual plans offer the best value, and we want to ensure you feel comfortable committing to one. If you subscribed to an annual plan and wish to cancel after the initial 7-day window, here is how your prorated refund is calculated:

Requesting a refund is straightforward. Follow these steps:

• Email us at billing@ecomgstpro.com with the subject line: "Refund Request – [Your Registered Email]"
• Include your registered email address, the transaction/invoice number, and a brief reason for the refund request.
• Our billing team will acknowledge your request within 24 business hours and confirm eligibility.
• Once approved, the refund will be initiated to your original payment method within 2 business days of approval.
• Credit timeline: The refunded amount appears in your bank/card account within 5–7 business days depending on your payment provider.

Here is what happens after you submit a refund request:

You may cancel your EcomgstPro subscription at any time. Here is what you need to know:

• How to Cancel: Go to Settings → Billing → Cancel Subscription in your account, or email support@ecomgstpro.com. Cancellation takes effect immediately; no phone call is required.
• Access After Cancellation: Your paid plan features remain active until the end of your current billing period. You will not be charged again after cancellation.
• Downgrade, Not Delete: After cancellation, your account reverts to the free Starter plan. Your data, previously filed returns, and processed files are retained and accessible.
• Data Retention: EcomgstPro retains your account data for a minimum of 6 years from the date of the last filed return, in compliance with GST Act record-keeping requirements, unless you explicitly request deletion.
• Reactivation: You can reactivate a paid plan at any time by subscribing again. All your historical data will be immediately accessible.

If you wish to move from a higher-tier plan to a lower-tier plan (e.g., Professional to Starter), the following applies:

• Monthly Plans: Downgrade takes effect from the next billing cycle. You retain current plan features until the end of the billing period.
• Annual Plans: You may request a downgrade and receive a prorated refund for the difference between plans for unused months. Email billing@ecomgstpro.com to process a plan downgrade refund.
• Feature Access: Upon downgrade, features exclusive to your previous higher-tier plan (e.g., multi-GSTIN management, 2A/2B reconciliation) will no longer be accessible. Your data is preserved and accessible if you upgrade again.

If your subscription renewal payment fails, here is how EcomgstPro handles it:

We encourage you to contact us before raising a dispute with your bank or payment provider. Chargebacks initiated without contacting us first are taken seriously and may result in account suspension.

In cases of confirmed fraud, identity theft, or unauthorised card use on your account, we will fully cooperate with your bank and expedite the refund process. Please report such cases to billing@ecomgstpro.com and security@ecomgstpro.com simultaneously.

For all refund and billing related queries, please reach out to our dedicated billing team: